FAQ Page 2017-07-25T14:52:58+00:00
How much does shipping cost? 2017-07-25T14:47:59+00:00

All products are shipped out of Bangalore. Delivery costs are reasonable and vary according to the shipping distance and the weight of the package. It can vary from INR 100 upwards for shipments within India and INR 1000 upwards for international delivery.

Where do you deliver? 2017-07-25T14:48:08+00:00

We deliver to most cities in India and overseas to countries serviced by the Indian Speed Post Service. Their delivery time can vary from 3-10 days, depending on the destination. All consignments can be tracked online.

Do you have any retail stores? 2017-07-25T14:48:18+00:00

We currently don’t have our own branded retail stores and largely sell online through our website and online partners. However, we do have a few stores in Chennai (The Little Factory), Bangalore (Bambiola) Indore (The Little Parrot) and Calicut (Candyville) that currently sell our clothes. We also sell via exhibitions.

If you wish to receive updates on our promotions, new stores and exhibitions, do let us know and we will add you to our mailing list. And, don’t forget to follow us on our Facebook, Twitter and Instagram pages.

 

What is your exchange or return policy? 2017-07-25T14:48:27+00:00
  • All returns are subject to Liz Jacob’s acceptance.
  • Replacement is offered for the product/s sold by Liz Jacob ONLY
  • Liz Jacob reserves the right to accept the returned products on its terms and purely if any defect is found and notified to us within 30 days from dispatch of the product.
  • Liz Jacob may at any point request proof including but not limited to photographic evidence of such defects
  • Refunds will be provided only after Liz Jacob accepts the returns.
  • If the return is not accepted, the products will be sent back to the customer at their cost
  • Products purchased on cart level offers are not returnable
  • Products associated with special offers are not returnable
  • Gift Vouchers are not returnable
  • You can ask for replacement of an original Liz Jacob product/s in case of any defect found in the product and the same product/s (subject to availability) will be shipped to you as a replacement for the defective product
  • Any decision on 30 day replacement guarantee on the product/s sold by Liz Jacob.com is at the sole discretion of Liz Jacob and decision by Liz Jacob shall be final and binding
  • Liz Jacob reserves the right to withdraw or modify the 30 days replacement guarantee at any time without giving any prior intimation whatsoever.
What if I’m not home when my parcel arrives? 2017-07-25T14:48:43+00:00

If no one is available at home to receive the parcel, then the post office retains the parcel until you contact them. Status of a parcel can always be checked online for you to take the necessary action.