Liz Jacob garments are not mass-made. They are made in limited batches to maintain its exclusivity and quality. All the garments are stitched to perfection and are crafted out of natural fabrics only. We believe in sustainability and our garments are made out of the purest range of fabrics available in the country. What do we mean by purest? We stay away from synthetics that use chemical processes and are harmful to the end-user and to our planet because of the toxic emissions and ingredients involved in their making. We source the softest weaves in 100% cottons that have no synthetic blends in it. We even have an organic cotton range which is GOTS certified, meaning the cotton for this range is cultivated in fields where chemical fertilisers or genetically modified seeds are not used. Our hand printed range developed in-house uses natural herbal pigments derived from plants. They are AZO free, making our garments totally free of carcinogenic chemical and heavy metal dyes.

Every piece is handcrafted individually with a lot of love and attention to detail. Our aesthetics lean towards the pleasing pastel palettes and we collaborate with artisans to keep the range exciting with block and screen prints, and various forms of hand and machine embroidery. The range is focussed on little children, and therefore utmost importance is given to comfort, soft hand-feel and durability of the garments.

Manufacturing of our products happen in the exciting city of Bangalore.

No, we don’t.

• Orders cannot be cancelled once payment is made. It can only be exchanged.
• We offer refunds only if the garments you received are defective or damaged upon receipt. We do sufficient quality checks at our end to ensure this situation does not arise. PLS NOTE that courier charges incurred for your order will not be refunded
• Garments returned have to be in perfect condition with all original labels and tags retained, and unwashed.
• In the unlikely event that your garment arrives damaged, you must email the picture of the defect / damage within 48 hrs of receiving your order. Liz Jacob may at any point request proof including but not limited to photographic evidence of such defects. The product will have to be returned to us within 10 DAYS of receiving the order beyond which returns will not be accepted. Product has to be returned in unused form with all labels intact. Once we receive the garment at our end, refund will be initiated. Liz Jacob reserves the right to accept the returned products on its terms.
• Courier charges incurred for return of products during an exchange will be borne by the customer. Courier cost of dispatching replacement products from the warehouse will be borne by us.
• If the garment you received has no defect, then you can opt for an exchange of it in a different size OR against a product/s of same value by contacting us through WhatsApp or Email within 48 hrs of receiving it. You are allowed to exchange a garment with another product from our store of a higher value, provided you can pay the difference in price.
• Garments will have to be couriered back to us by you and the exchange garment will be shipped out to you as soon as we receive the original garment.
• If the return is not accepted, the products can be sent back to the customer at their cost.
• Garments specifically created for you based on your pre-orders are not returnable
• Garments washed by you are not returnable.
• Garments customised and altered as per your request are not returnable.
• Products purchased on cart level offers are not returnable.
• Products associated with special offers are not returnable.
• Gift Vouchers are not returnable.
• Liz Jacob reserves the right to withdraw or modify the replacement guarantee at any time without giving any prior intimation whatsoever.

We currently don’t have our own branded retail stores and largely sell online through our website and online partners. However, we participate regularly in trunk shows and pop up shows in different cities, details of which will be posted on our Facebook and Instagram pages regularly.

If you wish to receive updates on our promotions, new stores and exhibitions, do subscribe to our newsletter mailing list (scroll to the bottom of our home page)

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Once an order is placed, it can take 8-10 days (excluding Sundays) from order processing to final delivery at your doorstep.

Express Shipping:

Ready garment: 5 days delivery time to your doorstep
Pre-order garment: 5 days to make the garment and 3 days for shipping it. Total delivery time is 8 days.

Standard Shipping:

Ready garment: 7 days delivery time to your doorstep
Pre-order garment: 7 days to make the garment and 3 days for shipping it. Total delivery time is 10 days.

Note:

Most products showcased on the website are ready to be shipped, except for ‘pre-order’ garments.

Pre-order garments are created only on confirmation of your order with us.

It will take 7-10 days to create a pre-order garment post order confirmation, since hand-embroidery is involved.

If you order more than 2 pre-order pieces, it could take up to 15 days to complete the garments. But the handcrafted products will be worth the wait!

We deliver to most cities in India and overseas to countries serviced by DTDC, Bluedart or Indian Speed Post Service. Their domestic courier delivery time can vary from 2-5 days from the day of dispatch, depending on the destination. All consignments can be tracked online. We will update you with the tracking information on your request.

If no one is available at home to receive the parcel, the courier company will reattempt delivery in the following few days. You could leave us special instructions, if you need the parcel to be delivered to the security guard. If it still doesn’t get delivered after multiple attempts, the product is then redirected back to our office address. In such cases, you will need to pay additional courier charges for us to resend the product back to you. To avoid back and forth, please ensure someone is there to receive the parcel at home/or at your gate or you could get the tracking number of the parcel from us and coordinate with the local courier office itself.

All products are shipped out of Bangalore using reliable courier partners like DTDC, Bluedart or Speed Post. Domestic courier charges are Rs. 200 and for international couriers, rates will vary between Rs. 1000-2000 depending on the weight of the parcel. International couriers are sent through Aramex/FedEx/Speed Post. For international couriers, WhatsApp us on +91 98455 40582 for the shipping quote and delivery timelines for your order.

The ideal way to shop from us would be to purchase directly from our website using your credit/debit card. We have enabled a first time 10% discount on the website to encourage this method of shopping to avoid all backend errors and to have all our records of direct orders in one place. However, if you are really uncomfortable with online shopping, you can WhatsApp us on +91 98455 40582 and we can help process your order through Google pay, Paytm or net banking transfers. The 10% convenience discount will not be available on these alternate payment platforms.