RETURN AND EXCHANGE POLICY

Domestic Orders

  • All returns and exchanges are subject to Liz Jacob’s acceptance.
  • Any decision on replacement/refund guarantee on the product/s sold by Liz Jacob.com is at the sole discretion of Liz Jacob and decision by Liz Jacob shall be final and binding
  • We offer refunds only if the garments are defective or damaged upon receipt. Courier charges incurred will not be refunded. Refunds will be processed within 2 days of receiving the necessary evidence of the same 
  • In the unlikely event that your garment arrives damaged, you must email the picture of the defect / damage within 24 hrs of receiving your order. Liz Jacob may at any point request proof including but not limited to photographic evidence of such defects. The product will have to be returned to us within 10 days of receiving the order. Product has to be returned in unused form with all labels intact. Once we receive the garment at our end, refund will be initiated. Liz Jacob reserves the right to accept the returned products on its terms. Courier charges incurred will not be refunded
  • If the return is not accepted, the products can be sent back to the customer at their cost
  • Garments specifically created for you based on your pre-orders are not returnable
  • Garments customised and altered as per your request are not returnable
  • Products purchased on cart level offers are not returnable
  • Products associated with special offers are not returnable
  • Gift Vouchers are not returnable
  • Refunds will not be initiated if you don't accept the parcel at your doorstep 
  • You are allowed to exchange a garment with another product from our store of the same value or more. You can pay the difference if the new product costs more. Courier charges will need to be borne by the buyer
  • Liz Jacob reserves the right to withdraw or modify the replacement guarantee at any time without giving any prior intimation whatsoever.

International Orders

  • A flat shipping fee of USD 18 is applied to international orders 
  • International orders are usually delivered within 10-12 business days
  • International shipments are not eligible for returns or exchange, and therefore will not be eligible for any refunds
  • Order Tracking Number will be shared with you once the order is dispatched
  • Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away
    + 91 9845540582 
    founder@lizjacob.com | MON - SAT | 9:30 AM - 5:30 PM IST